Terms and conditions

Welcome to Heaven Melody!

These Terms & Conditions govern your use of our website located at https://heavenmelody.shop and the purchase of our handmade beaded bracelets and scripture-inspired jewelry.

By accessing this website or placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use our website.

1. Use of Website

By using this website, you confirm that:

• You are at least 18 years old or using the website with parental supervision.

• You will not use this website for any unlawful or unauthorized purpose.

• You will not attempt to disrupt or interfere with the website’s functionality or security.

We reserve the right to refuse service to anyone for lawful reasons.

2. Handmade Products

All Heaven Melody bracelets are handcrafted with care and intention.

Due to the handmade nature of our products:

• Slight variations in bead placement, color, or finish may occur.

• Product images are representative and may vary slightly from the final item.

• Colors may appear different depending on screen settings.

These natural variations are part of the uniqueness of handmade jewelry.

3. Pricing & Payment

All prices are listed in U.S. dollars (USD).

We reserve the right to:

• Correct pricing errors

• Modify prices at any time

• Cancel orders due to pricing mistakes or suspected fraud

Payment must be received in full before an order is processed and shipped.

4. Order Acceptance

After placing an order, you will receive an order confirmation email. This does not guarantee acceptance of your order.

We reserve the right to cancel or refuse any order due to:

• Product availability

• Payment issues

• Incorrect pricing

• Suspected fraudulent activity

If your order is canceled after payment, you will receive a full refund.

5. Shipping

We currently ship within the United States.

Delivery times are estimates and may vary due to:

• Carrier delays

• Weather conditions

• Holiday volume

Once an order is shipped, we are not responsible for delays caused by shipping carriers.

Customers are responsible for providing accurate shipping information. Heaven Melody is not responsible for orders delivered to incorrect addresses provided by the customer.

6. Returns, Refunds & Exchanges

We want you to be satisfied with your purchase.

Returns and exchanges are accepted within 30 days of purchase.

To qualify:

• Items must be unused and in original condition.

• A return request must be approved before sending the item back.

Once the returned item is received and inspected:

• Refunds will be issued to the original payment method.

• Exchanges will be processed promptly.

Shipping costs are non-refundable unless the item arrived damaged or incorrect.

We reserve the right to deny returns that do not meet these conditions.

7. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with:

• Your order number

• A clear photo of the item

We will work quickly to resolve the issue.

8. Intellectual Property

Unless otherwise stated, Heaven Melody owns the intellectual property rights for all material on this website, including text, images, branding, product designs, and logos.

You must not:

• Copy or republish material from Heaven Melody

• Sell, rent, or sub-license material

• Reproduce or duplicate content

• Redistribute content without written permission

All intellectual property rights are reserved.

9. Cookies

Our website may use cookies to improve your browsing experience and analyze website traffic. By using our website, you agree to the use of necessary cookies. For more details, please review our Privacy Policy.

10. Disclaimer

Our products are faith-inspired accessories and are intended for inspirational purposes only. They are not medical, therapeutic, or financial advice.

We do not guarantee uninterrupted access to the website and are not responsible for temporary unavailability.

11. Limitation of Liability

To the maximum extent permitted by law, Heaven Melody shall not be liable for any indirect, incidental, or consequential damages arising from:

• Use of our website

• Purchase or use of our products

• Shipping delays caused by third parties

Our total liability shall not exceed the amount paid for the product purchased.

Nothing in these Terms excludes liability where prohibited by law.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.

Continued use of the website after changes are posted constitutes acceptance of those changes.

13. Contact Information

If you have questions regarding these Terms & Conditions, please contact us at:

Heaven Melody
Email: myheaventreasures@gmail.com
Website: https://heavenmelody.shop

Effective Date: 2/1/2026